Field Service Engineer / Customer Support Specialist (6 months)

Description

Joining Stago means contributing to healthcare in a human scale and international company.

World reference in In Vitro diagnostics and privileged partner of laboratories, Stago designs, manufactures and markets throughout the world the widest range of reagents and instruments for hemostasis analysis.

Join us and take part in a unique adventure within a company recognized for its expertise and strong human values!

Are you looking for new challenges? If you want to develop and bring your expertise in a company in which customer satisfaction is embedded in its DNA, look no further, we have a job for you!

We’re looking for a Field Service Engineer/Customer Support Specialist to support our expanding portfolio of laboratory and hospital installations across the Queensland region, and throughout Australia and New Zealand. This full time hybrid role is split between onsite Field Service Engineer and telephone customer support (Hotline) activities. The role is initially offered as a 6-month maximum-term contract, providing an excellent opportunity to join a global leader in diagnostic solutions with the possibility of a permanent ongoing position for the successful candidate.

As such, your main functions will be to:

• Provide technical telephone support and online troubleshooting to our direct customers 
• Guide customers remotely on operation, application, troubleshooting, and maintenance 
• Perform on-site troubleshooting, repair, replacement, and corrective actions 
• Schedule and perform preventative maintenance within defined timelines
• Carry out instrument updates and software/hardware upgrades
• Install and de-install instruments in compliance with the company specification and safety requirements
• Maintain recommended spare part levels and perform stock inventories as required
• Develop and maintain strong relationships with all system placement sites and collect feedback to continuously improve service quality 
• Record all service calls, interventions, complaints, and activities accurately in company systems 
• Ensure service documentation complies with company policies and regulatory requirements 
• Follow all procedures, quality Assurance and regulatory requirements at all time

Profile

Your profile and skills that are needed for this role :

• You hold a degree in Biomedical Engineering, Health Engineering, or a related scientific field.
• You have at least 2 years of experience in a similar role within medical diagnostics, the In Vitro Diagnostics (IVD) industry, or a related healthcare environment.
• You have hands-on experience working in laboratory and/or hospital settings.
• You possess strong IT and computer networking skills, with the ability to troubleshoot technical issues effectively.
• You are detail-oriented, reliable, and enjoy working collaboratively as part of a team.
• You have excellent communication and interpersonal skills, combined with a proactive, customer-focused approach.
• You are eager to learn, adaptable, and committed to delivering high-quality support and service.
• You Must hold a Queensland Government Restricted Electrical Work and Tertiary qualification is mandatory
• As this position is based in Queensland, the successful applicant will need to hold either Australian citizenship or a permanent resident visa for Australia 

You will be successful by showcasing our core values. We want you to show:

• Entrepreneurship

• Team spirit

• Attentiveness and Empathy

• Commitment and Accountability

If you are curious, have a logical mind, have demonstrated technical and interpersonal skills, and want to join a dynamic and growing team, don’t wait any longer and send us your resume quickly.